Refund & Return Policy

DevoSmart offers a 7-day return / replacement window starting from the date of delivery marked in our logistics system. Any request initiated after 7 calendar days will not be eligible for return, replacement, or refund.

To be eligible for a return, the product must:

• Be unused and in the same condition as received.
• Be in its original packaging, with all tags, seals, protective films, and stickers intact.
• Include all accessories (cables, adapters, mounts, remotes), manuals, warranty cards, and free gifts if applicable.
• Not show signs of physical damage, water damage, tampering, or unauthorised repair.

Any product returned with missing components or damage caused by the customer will be rejected and returned to the customer at their cost.

If your product arrives with visible physical damage, missing parts, or is dead on arrival:

• Notify us within 48 hours of delivery.
• Provide a clear unboxing video — recorded in a single, uncut take from the moment the outer package is received (all six sides visible), through unsealing, until the product is fully revealed. This is mandatory for any transit-damage or missing-item claim. Without an unboxing video, damage-in-transit claims cannot be processed.
• Email the video to support@devosmart.in along with your order ID.

On approval, we will arrange a free replacement or full refund at your preference.

Low-ticket accessories priced under ₹500 — including but not limited to screen protectors, cables, phone mounts, adapters, and clip-on ring lights — are considered final-sale and are non-returnable and non-refundable, unless they arrive defective out of the box (in which case Section 3 applies, with unboxing video evidence required).

Additionally, the following items are always non-returnable:

• Products with broken security seals.
• Personal-hygiene items such as earbuds and neck massagers, once opened.
• Items marked "Final Sale" or "Clearance" on the product page.

1. Email us at support@devosmart.in with your Order ID, the reason for return, and (if applicable) the unboxing video.
2. Our team will respond within 24 business hours to approve the return and schedule a reverse pickup from your registered shipping address.
3. Pack the product carefully in its original packaging. Hand it over to our courier partner when they arrive.
4. Once we receive the product at our Bangalore warehouse, our QC team will inspect it within 2 business days.

After warehouse inspection is successful, refunds are processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take an additional 2–5 business days for the amount to reflect in your account or statement.

Shipping fees paid on the original order are non-refundable unless the return is due to a DevoSmart fault (wrong item, damaged in transit, defective on arrival).

Orders may be cancelled free of charge before they are marked as "Shipped" in our system. Once shipped, cancellation is not possible; you may refuse delivery and initiate a return per the process above.

Our support team is available Monday–Saturday, 10:00–19:00 IST. Reach us at support@devosmart.in with your order ID and we'll get right back to you.