Cancellation Policy

You may cancel your order any time before it is marked "Dispatched" in our system, for a full refund — no questions asked. This typically gives you a window of 24 to 48 hours from the time of order placement, depending on order volume and cut-off timings.

1. Sign in to your DevoSmart account and go to My Account → My Orders.
2. Locate the order you wish to cancel and click "Cancel Order". Guest orders can be cancelled by emailing support@devosmart.in with your Order ID.
3. You will receive an email confirming the cancellation, along with a refund reference number.

Once cancellation is confirmed:

• Refunds are issued to the original payment methodused at checkout (UPI, credit/debit card, or net banking).
• Refund processing typically takes 5–7 business daysto reflect in your account, depending on your bank or payment provider.
• No cancellation fees are charged when the order has not yet been dispatched.

Once an order is marked as "Dispatched", cancellation from your end is no longer possible. In this case, your order automatically falls under our Refund & Return Policy. You have two options:

• Refuse the delivery at your doorstep. The courier will return the parcel to us, and we will initiate a refund upon receipt and inspection at our Bengaluru warehouse.
• Accept the delivery and initiate a return within the 7-day return window as per our Refund & Return Policy.

Please note that for dispatched orders, shipping fees paid on the original order are non-refundable unless the return is due to a DevoSmart fault (wrong item, damaged in transit, defective on arrival).

DevoSmart reserves the right to cancel any order at its sole discretion in cases including but not limited to:

• Product listed at an incorrect price due to typographical or system error.
• Product unavailability, discontinuation, or stock discrepancy.
• Non-serviceable delivery pincode.
• Suspected fraudulent activity or violation of these Terms.

In every such case, the full amount paid will be refunded to the original payment method within 5–7 business days, and you will be notified via email.

To cancel an order or ask a question, write to support@devosmart.in with your Order ID. Our support team is available Monday to Saturday, 10:00–19:00 IST.